Information Systems Officer, User Service (Support for media production – PTRC) – MON02122

Like being on the cutting edge of technology?

Share our passion. Live our values. As Canada’s national public broadcaster and one of its largest cultural institutions, CBC/Radio-Canada brings diverse regional and cultural perspectives into the daily lives of Canadians in English, French and eight aboriginal languages.

What you do:

Responsible for responding to users’ computer operation and office automation problems, and ensuring control over operations in connection with computer networks, peripherals and software, and the management of data communications networks in order to ensure data processing and the availability of information systems and office automation software.

Two (2) temporary positions until August 2010.
Possibility of rotation (day, evening and weekends).

We’re looking for a candidate who has the following:

  • College diploma (D.C.S.) in systems support, administrative data processing, or the equivalent.
  • Minimum two (2) year’s experience performing similar or related duties.
  • Minimum two (2) years’ experience providing telephone or on-site user support.
  • Knowledge of Novell and Windows environment.
  • Knowledge in installing and configuring the physical components of a microcomputer and operating systems (Windows 2000, XP).
  • Good knowledge in solving problems related to desktop software in a Microsoft environment (2000 and 2007).
  • Knowledge in troubleshooting.
  • Good knowledge of support processes prescribed by ITIL.
  • Using common troubleshooting and anti-virus/anti-spyware software.
  • Good communication skills and outreach to users.
  • Knowledge of the Blackberry and iPhone (an asset).
  • Fluent in French and functional in English.

Candidates may be subject to skills testing.

If you are seeking a media environment that fosters creativity and innovation, this is the place for you.

We value the importance of a diverse workforce and encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.

Please visit and apply online.

The CBC is committed to equity in employment and programming.

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